'The One' Privacy Policy

At The One Lifestyle Group ("we," "us," or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and when you use our services, including Rental or For Sale questionnaires and the VIP concierge subscription.

1. Who We Are

The One Lifestyle Group provides property rental, sales, and VIP concierge services for expats and retirees in Thailand.

2. What Information We Collect

We collect only the information necessary to deliver our services. This includes:

• Name
• Email address
• Phone number
• Property preferences (e.g., budget, location, property type)
• Any other details you voluntarily provide in Rental or For Sale questionnaires or when subscribing to our VIP concierge service

We do not collect payment information directly; all payments are processed via trusted third-party providers.

3. How We Use Your Information

Your information is used exclusively for:

• Responding to your property inquiries and delivering requested services
• Managing your VIP concierge subscription
• Communicating with you about your requests or our services

We do not use your information for marketing purposes unless you give explicit consent.

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing. Your data may be shared only:

• With trusted partners as necessary to deliver requested services (e.g., property viewing coordination)
• To comply with legal obligations or protect our rights and safety
• With trusted technology providers as necessary to host, secure, and operate our website and services

5. Data Security

We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. Our website and data storage follow best practices for security and privacy.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing
• Request a copy of your data

To exercise these rights, contact us at [email protected].

7. Cookies and Analytics

• Our website may use cookies or similar technologies for essential site functionality.
• Our hosting and security providers may process technical logs needed for uptime, protection, and performance.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. International Data Transfers

Your information may be processed outside your country of residence, including in jurisdictions with different data protection standards. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

For questions or to exercise your privacy rights, please contact:
The One Lifestyle Group
39 by Sansiri, Soi Sukhumvit 39, Watthana, Khlong Tan Nuea, Bangkok, Thailand 10110
Email: [email protected]

Pro Tip from Ben: If you have specific privacy concerns or want to know exactly what data we hold about you, just drop us a line—no jargon, no fuss.

Note: This Privacy Policy is designed to comply with GDPR, Thailand PDPA, and other applicable data protection laws.